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HostGator Review

Founded way back in 2002, HostGator has grown into a popular web host that hardly needs any introduction. They have over 12,000 web servers humming under their management. Ranking among the 10 largest hosting companies of the world, their speed, support and reliability has brought them close to their customers’ heart and helped them win many prestigious awards of the web hosting industry. They offer almost all types of hosting and their customers range from individuals to large business houses. They host more than 4 million websites on their shared and reseller servers and another 4 million on dedicated servers.

The Company

HostGator is a privately held company and runs its operations from a sprawling 20,000 sq ft. office in Houston, Texas. They were originally located in Boca Raton, Florida but moved to the current location in 2007. Their world class data centers are located in Houston, Texas and Provo, UT, both in US. They also have an office in Austin, Texas.

Though, now part of the Endurance International Group (EIG), HostGator still retains its separate brand identity and value, like any other product offering of the EIG family.

The company is managed by its CEO, Adam Farrar, along with COO, Patrick Pelanne and other veterans of technology and web hosting domains. They have over 850 employees in their payroll.

Hosting Plans

HostGator offers shared, VPS and dedicated hosting. Shared hosting is further divided into Hatchling, Baby and Business plans, all of which are unlimited plans. Under VPS hosting, there are 5 different plans you can choose from – Snappy 500, Snappy 1000, Snappy 2000, Snappy 4000 and Snappy 8000. All of these are fully managed plans and come with 2 IPs. Their dedicated servers too are fully managed and give you the choice of Linux and Windows OS. In either case (Linux and Windows), there are 4 different dedicated plans – Basic, Standard, Elite and Pro dedicated servers.

HostGator also offers Reseller hosting which is a big hit among developers and webmasters. Depending upon the server resources, reseller hosting is packaged under Aluminum, Copper, Silver and Gold plans. All of these give you the freedom to host unlimited number of domains.

Shared Hosting starting at $3.96/mo

Domains: 1 Bandwidth: unlimited Disk space: unlimited Money-Back Guarantee: 30 days Control Panel: cPanel AdWords Credits: $100 Free Domain: no

Unlimited Hosting starting at $6.36/mo

Domains: unlimited Bandwidth: unlimited Disk space: unlimited Money-Back Guarantee: 30-days Control Panel: cPanel AdWords Credits: $100 Free Domain: no

Reseller Hosting starting at $24.95/mo

Hosting Accounts: unlimited Disk Space: 50 GB Bandwidth: 500 GB Control Panel: cPanel

VPS Hosting starting at $19.95/mo

CPU Cores: 0.5 RAM: 512 MB Storage: 25 GB Bandwidth: 500 GB IP Addresses: 2 Opperating System: CentOS Linux Managed: yes

Dedicated Servers starting at $174/mo

CPU: Intel Xeon Dual Core, 2.3GHz RAM: 4 GB Storage: 500 GB RAID-1 Bandwidth: 10 TB IP Addresses: 2 Opperating System: Linux Managed: yes

Control Panel

All of the shared hosting plans from HostGator come preinstalled with cPanel, which among other tools, also have QuickInstall, Weebly SiteBuilder and goMobi Site Builder in it. The QuickInstall script allows you to auto install more than 75 useful scripts: blogging software like WordPress, LifeType, b2evolution, etc., forum software like phpBB, bbPress, Simple Machines, etc., CMS software like Joomla, Drupal, MODx, etc., ecommerce software like Magento, osCommerce, Zen Cart, etc. and wiki software like MediaWiki, PmWiki, TikiWiki, WikkaWiki, etc. to name a few.

Coming to VPS hosting, the entry level plan comes with Virtuozzo (VZ) control panel and all of the remaining plans give you the option to have cPanel at an additional cost.

Linux based dedicated servers come with multi language WHM control panel for client management and billing, and cPanel for end users. Likewise, Windows based dedicated hosting customers get the latest version of Parallels Plesk control panel (multi language).

All reseller accounts too are powered with WHM and cPanel control panels with multi language availability.

Speed & Uptime

Speed and uptime are among the notable features of HostGator hosting. Their state of the art datacenters and fully redundant infrastructure ensure that your website is always up and running. Their VPS hosting is powered by Gigabit uplink network 20 mbit.

All of their shared and reseller hosting packages come with 99.9% uptime guarantee.

Customer Support

HostGator has a well organized support portal that clearly lists out all the support options for you. They offer technical support round the clock, all through the year. You can opt to get support through their toll free number, live chat or the ticket system. But before that you may want to help yourself through their awesome video tutorials and support forums.

If you already have a website with some other host, they can also help you with free website transfer to their servers.

According to the customers who posted reviews on our site, the HostGator Customer Support Service is ranked 4.71 (out of 5).

Customer Satisfaction

All companies want to keep their customers happy but very few find their way through it. HostGator is one of the lucky ones to have mastered the art of keeping their customers delighted. They serve customers of all sizes – freelancers to Fortune 500 companies – from over 200 different countries.

As per the customer satisfaction survey carried out in June 2008, about 90% customers said that they are satisfied with HostGator services.

The CEO himself is at the service of the customers whenever they need him. If any point of time you feel that the regular support staff are not able to help you properly, you can always ask them to assign your ticket to the CEO, who will then personally look into it.

To add a level of confidence to new customers, HostGator shared and reseller hosting accounts come with 45 day money back guarantee.

Below is a snapshot of the average ratings submitted by HostGator customers on our site:

Customer Support:
 
Features & Software:
 
Uptime & Reliability:
 
Value for Price:
 
Overall: 4.68 / 5
 

Conclusions

If you need great services without burning a hole into your pocket, you will love HostGator as your webhost. You will get additional satisfaction in the fact that you are dealing with a company that is environmentally responsible; since all of their shared and resellers servers are wind powered through renewable energy credits (REC).