I have been using iPage hosting since 3 years. Frankly speaking, I may not have used it, but everytime my account comes close to expiry, they send me that $1/year deal. So I continue once again :)
Things for I like about iPage are:
Lots of free coupons and goodies
So, as long as I am getting these deals, I will go on.I am hosting a few websites there, and they are running good. Never made a contact to their support, so I can't say anything about that. Though I hope its good.